The metal frame for the hammocks can crack and break, causing a consumer to fall to the ground.
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The metal lapel pin contains high levels of lead. Lead is toxic if ingested by young children and can cause adverse health effects.
The rear leg of the chair can break, posing a fall hazard to consumers.
The pivot bracket on the saw can separate which can misalign the blade and the fence and cause kick back. This poses a laceration hazard to consumers.
The cutting blades continue to rotate when the mower is lifted from the ground and the spacing on the side of the lawn mower could allow room for a consumer's foot to go beyond the shield and be struck by the blade. Both instances pose a serious laceration hazard to consumers.
A few years ago I purchased a Dell Dimension desktop computer online (and by phone; because Dell has primarily a virtual sales model versus retail stores). Just about every one of my phone calls with questions landed in a foreign country where English was a second or third language – Argentina, Brazil, and not surprisingly India. Besides the language barrier, there was also the customer service gap. These people were reading a script and process flows, versus truly understanding the business needs of the Dell customer.
I bought the computer anyway, but had buyer’s remorse when I had to call in for basic support and got routed around the globe when trying to reach a decision-making supervisor in the US. Here is a little hint: call in the morning if you can. In my experience, you have a better chance of reaching someone stateside in the am. Also, if you contact someone in sales, they might be able to help you.
Again, I have no problem dealing with foreign customer service people if they can help and are empowered to help and want to help and understand how to help. Otherwise, like so many other Americans, “just let me talk to an American who speaks English – or better yet, American.” I think Dell might be starting to see the light.
Once the number 1 seller of computers, Dell is now in the number 2 slot (and there is a reason for that). Founder and CEO Michael Dell now says that number 2 is not good enough. It is a little late in the game, but not too late.
Another case of Dell buyer’s remorse was that even after my own purchase, I recommended that my mother-in-law purchase a Dell. Unfortunately, she went through even more headaches than I did due to issues around a faulty CD player; years worth of headaches and run around with customer service. But, ultimately Dell accommodated her by rebuilding her machine and replacing the faulty components. Just about too little too late. But not quite.
Be sure to check out my next article on How Dell Computer Is Winning Customers Back.
It happens every year, and now it is happening again. It is tax time. Whether you are an employee on a W2 status, or self-employed on 1099’s, or both, or neither, if you have received any income in the United States, you are required by law to report it on a federal tax return.
For some folks who have only W2 income and basic deductions, a simple Form 1040 will do the trick. But for anyone who has self-employment income, expenses for higher education or mortgage expense or casualty loss, or income from investments of the sale of an asset, or any of 1,000 other types of income or expenses or events, then the simplicity of the 1040 disappears. Other forms are needed.
We don’t do a whole lot of mailing via the US Postal Service anymore, but when we need to, those old nightmarish images come back to mind: standing in an interminable line waiting to deal with someone who does not like their job – or worse yet, someone who loves their job because they think they are hired to neglect and abuse the taxpayers. Well, the other day my wife needed to mail some clothing to a friend. We have a very busy household, and even the simplest of activities can take too much precious time. However…
…Instead of dreading a trip to the post office to stand in line to ship a package, I told her to do it online. Just a short trip to the USPS website.
It was taking as much time for our family of 7 to get dishes off the table and into and out of the dish washer and back into the cupboards and drawers is it was doing them by hand. Plus, it was often difficult to tell whether the dishes in the dishwasher were waiting to be cleaned or waiting to be put away. And that made it easy to put it off until it was too late; meaning that if they were dirty when we needed them, we ended up having to do them by hand anyway.
The fact that our old GE dishwasher was a poorly working hand-me-down helped make it an easier decision to retire it. I simply removed it and set it out with the trash. In its place we now keep our family-sized 40 gallon trash can – which we fill every 1.5 days!
